Why People Follow Brands on Social Media

Amidst the low quality selfies, hilarious pet videos, and mouth-watering cooking tutorials, social media users in recent years have found a new kind of post on their feeds. This post, if done right, simultaneously advertises and entertains, capturing the user’s brand loyalty as well as their spending dollars. Brands, realizing the opportunities that come with social media, have pounced on the chance to put their products or services directly in their customers’ news feeds. With 78% of consumers relying on companies’ social media posts to help them make purchasing decisions, according to a study done by Forbes, it’s not all that surprising that people would choose to mix their social sharing and shopping research on the same platform. But what compels a user to follow a brand in the first place?

Why do people follow brands? Incentives

As much as we’d like to think that consumers are following our page for a good laugh or the informational content we spend hours producing, it turns out there is a little more to it. Before they can become a loyal and engaged user, there has to be good reason for them to click the “follow” button. A whopping 56% of social media users surveyed by MarketingSherpa said they originally followed brands to see promotions or coupons regularly. In a similar vein, 44% said they followed to enter a contest, get a discount, or win a gift card. Evidently, many are most interested in what companies have to offer them.

Incentives really serve two purposes. First, they attract new users to follow your account, buy your products, or (ideally) both. Second, they keep loyal customers coming back again and again – an equally important task. Discounts or promotions serve as reminders to consumers, positioning your brand at the top of their minds.

Why do people follow brands? Content

According to the same Marketing Sherpa survey, less than half of all consumers (38%) follow a brand for their informational content. Those how-to posts, reviews, and tip sheets you slave over? Apparently they’re not as alluring as the twenty-percent-off coupon that takes you a few minutes to throw together. Even fewer (31%) follow for entertaining content such as funny videos, memes, or bits of pop culture. But don’t let this discourage you, as informational or entertaining content serves its own purpose in attracting and keeping the right customer. As we discussed in our 80/20 Rule of Content Marketing post, all of your social media efforts are in vain if you are not aware of and catering to your target market. While a discount will get you a new follower, your content is ultimately what will determine whether or not they stick around after the promotion is over.

Good content is what turns your brand’s account from a bulletin board of coupons to a social page where users can stay engaged.

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In the delicious and complicated soup that is social media marketing, it’s important to remember that each ingredient gives your social platform a different flavor. Pushing out too many incentives can make your brand seem impersonal, but too much informational or entertaining content might allow customers to forget that you have something to sell them. Striking a balance between the two gives you the best chance of accomplishing the dual goal of attracting a large following and keeping them coming back for more.

The 80/20 Rule of Content Marketing

Jemully Media - The 80/20 rule in content marketing

The 80/20 Rule of Marketing

Or: Why constantly promoting yourself and your services can have the opposite effect.

One of the best ways to explain the 20/20 rule of marketing is to imagine a scenario where you are hanging out with your friends. What if you only talked about ONE thing… every single time you hung out. And that one thing was something you were trying to sell to them. YIKES! Probably not the best way to keep friends, right? Perhaps you would be lucky if those same friend would hang out if you only talked about what you were sellingt 80% of the time. Then you could engage in conversation about other topics 20% of the time. How about, an even better idea. What if you switched the 80/20 rule around and most of the time you could talk about mutually entertaining and enjoyable subjects, leaving only 20% of the time to promote your product? 

The same idea holds true for social media practices. If a company only posts about their products and services, their friends and followers may quickly tire of hearing about it. Ideally, companies will intersperse this type of information among other content that is a little more personal and engaging. Just as your friends want to learn more about you, a company’s following typically wants more than just a sales message.

At Jemully, we encourage our clients to follow the “80/20” rule for social media marketing. In fact, we recommend the 80/20 marketing mix for all of your content marketing. This rule says only 20% of the content will directly promote your products or services. The other 80% can be topics related to your brand, or things that you have strategically planned that your audience will enjoy. We can adjust these percentages, depending on the client, but it is a good rule of thumb. You are more likely to get engagement on your posts if they vary in type. It makes your sales pitch less likely to be tuned out by your audience.

20 percent self-promotion and 80 percent other content

 

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Factors Impacting Your Social Media Management Costs

Which major factors can cause social media management costs to go up (or down)?

Social Media costs go up and down as your social media needs change. There is no “one size fits all” approach. However, there are some factors that impact the social media costs to fluctuate. Being armed with the knowledge can help you plan and prepare strategically for times when you need the budget to fluctuate.

  • Strategy
  • Frequency of posting & engagement
  • Quality of posting
  • Scope of creative services (graphic design, video creation/editing, writing service)

 

1) Strategy

Before a social media campaign’s frequency, quality, and creative services can be determined, a strategy must be developed. How detailed should your social media strategy be? Social media strategies begin with determining the specific target audience, selecting the right platforms to reach that audience, and then defining the goals, how you will measure success, and actions are considered a conversion. These aspects can be as general or as highly detailed as you see fit, but they must both be in place to effectively determine your social media costs. In our experience, we believe the more detail in your strategy and plan, the better your execution will be, and the better you can control the social media costs in the future.

For our comprehensive guide to defining your target market, click here.
Goals, Measurements, Conversions – What are you looking to achieve with your social media campaign? Knowing your goals will help your social media team (whether they are in-house or an agency) put together a strategic plan to accomplish the goals. Some goals to consider are:
    • increasing followers to boost brand awareness and website traffic
    • engagements and interactions including comments, likes, shares, re-pins, lists, etc.
    • customer service and answering customer questions through social media messaging
    • lead generation through sign-ups, downloads, phone calls, brick-and-mortar visits, etc.
    • online sales

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How Much Does Social Media Management Cost?

Jemully Media - how much does social media cost

How much does social media management cost?

Naturally, the cost of hiring a social media manager to handle your company’s accounts will vary depending on whom you ask and where they are located. Here are a few things to keep in mind regarding how much social media management will cost when setting your budget.

What do you hope to accomplish with your social media presence?

Some businesses like to be active every day; lots of posts, and near-instantaneous responses to every customer or follower interaction. These are worthwhile, valuable goals. Yet, accounting for a few variables—not every company requires this level of activity, and not every company has enough time to devote to this level of activity—it is not always realistically attainable.Continue reading

Social Media Marketing: Free Or Not Free?

Jemully Media - Is social media marketing free or not free
Social media is free. This is commonly accepted. I participate in several personal accounts with all the usual suspects: Facebook, Twitter (three different handles), LinkedIn, Instagram, TikTok, and Pinterest—plus a few other niche platforms—and I’ve yet to spend a cent on any of them. I also work with many clients to establish or nurture social media presences for their businesses. Establishing accounts for these businesses was also free in the fact that the social media platform did not charge a fee for the business to own an account. But this is where the free-ness of social media, and social media marketing, becomes a bit more complicated, and even a misnomer.

It turns out that having social media is not synonymous with doing social media well.

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7 Proven Steps to Defining Your Target Audience

Jemully Media free target audience checklist

Download Our Free Target Audience Checklist.

It starts with the right questions. It ends with the right answers.

Here is an example of how the scenario goes in our agency. The table was set with the usual fare: fruit, cheeses, and a touch of something sweet (usually a muffin or two). Along with small porcelain plates, the notepads and pens were positioned by each place. The flat screen was displaying the company website. When we finished the get-acquainted pleasantries between our team and our new client, I directed the conversation to the purpose of the gathering—learning about his target audience.

“Thank you for sharing a little bit about yourself and the background of your company. So, as we begin to formulate a marketing strategy, help us understand exactly who is your target market—your ideal customer—for the business?”

“Everyone,” he replied with a little chuckle as he glanced at each person around the table, looking for signs of affirmation. “Everyone needs what we sell.”

Jemully Media conference table target audience meeting.
Photo credit: Stock Pic Shop

Every week our team sits down with business owners who participate in a similar scenario. It is our team’s goal to learn about each company so we can help the owner develop a strategy for growth. The answer to the common question, “Who is your exact target audience?” is one of the first questions a business owner should answer. The description in this answer impacts the effectiveness of whatever game plan is implemented. Not only will the answer be a guiding factor in the channels the business uses for the promotions, but it will also influence the content of the message that is going to be communicated.

When the first answer to the audience question is big, and wide, and inclusive, it is our job to ask more questions that will begin to draw smaller and smaller circles on the target. The final result of the questions and answers will be a central sphere that encompasses just the right persons for the product.

Defining the target audience for your business.

If your answer to the question is similar to the one we often get—”everybody!”—then our free seven-step checklist is for you. This checklist is our series of questions we use with clients. You can take this tool and answer the questions as they apply to your business. This set of questions helps you sift through the whole world and shake out which type of potential customer will benefit most from what you offer. After answering the questions, you will have a clearer picture of who the ideal customer is for your business. Knowing your ideal customer will help you focus your marketing efforts so they are tailored to reach the right segment of “everybody” who needs your product.

OUTLINING THE TARGET AUDIENCE PROCESS

In our free Target Market Checklist, you will work through a simple process of answering questions about your business that will help you:

  1. Define your brand and your niche.
  2. Define your unique value proposition.
  3. Describe your ideal customer.
  4. Describe what your ideal customer needs most.
  5. Craft your brand promise.
  6. Choose your marketing channels.
  7. Define your goals and measures.

We appreciate your interest in our Target Market guide! With this checklist in hand, you are well on your way to hammering out an effective marketing plan. Sometimes, knowing the right questions to ask is just as important as having all the answers.

DOWNLOAD THE CHECKLIST

To get your free downloadable PDF version of this content, simply fill out the form below. This form will also subscribe you to our newsletter where you will get access to other useful marketing tips. Don’t worry, we won’t overload your inbox, just our newsletter a few times a year with more helpful tips and links to some of our popular blog posts!

More resources for refining your target.

After you you answer the questions on our checklist, you may want to refine your audience even more. Additionally, we recommend some competitor research as well. Here are some resources that will help you take a deeper dive in your strategic planning.

Ask Weird Questions Before You Buy a House

Jemully Media ask questions before you buy a home

START DURING THE WALK-THROUGH

As you walk-through a property with a realtor, one of the best pieces of advice we can give is this — ask questions when buying a home. Ask whatever pops into your mind, ask questions. Get inquisitive. Yes, ask anything under the sun. If you wonder about it, then it can’t hurt to see what the sellers have to say about it. To start you off, here are a few questions to consider:

  • Ask why the seller is selling.
  • Find out if any of the furniture or appliances are included in the sale.
  • Seek to look under the rugs.
  • Inquire about looking under the sinks.
  • Is the house in a rural area? Request information about cable and internet service. Maybe it’s spotty, maybe it’s non-existent. Either way, these are just a few of potentially many things that you’d really rather know before making a decision.

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3 Psychological Principles for Social Media Marketing

psychological principles in social media
By looking at some basic psychological principles, we form insight into how to make social media work for marketing.

The German philosophers Max Wertheimer, Wolfgang Kohler and Kurt Koffka founded Gestalt psychology, which argues that human behavior can’t be truly understood by only looking at a few components of behavior. Instead, one must look at the whole individual. This line of thinking created a series of laws that illustrate the way people perceive the world. What these laws conclude is that humanity generally views the world as meaningful and complete, not as series of individual parts.

The Gestalt principles, which break down human perception into 8 laws of receptivity, are called the Laws of Perceptual Organization. The 3 psychological principles that apply best to marketing in social media will help businesses connect with their audiences in a more direct and meaningful way.

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Favorite Christmas Stories & Holiday Quotes

We’ve compiled a list of favorite Christmas stories and holiday quotes to help welcome in that holiday spirit. Whether you spent this week frantically shopping, cooking, or wrapping presents, I hope you take time to read or watch at least one seasonal tale.

Christmas stories, like all stories, have evolved with our times, so it’s no wonder that most of the favorite Christmas stories are movies. We include a couple of old school, print on paper stories, too. Dig in.

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4 Reasons Your Business (Probably) Needs a Website Update

Jemully Media - 4 reasons you need a technology update

Time to Update Your Website.

You may feel like your website needs an update. In fact, it probably does need an update to continue attracting visitors to your site. There are several factors that need to stay up-to-date on your site. Your website must offer your visitors a good user experience where your products and services are easy to fine. Your site must be mobile-friendly across a myriad of devices. And, it may need an update of your on-page SEO to draw in potential new customers from the search engines.

Technology advances so rapidly that new devices can be rendered vintage after a mere three or four years. This is true of phones, tablets, desktop machines, and yes, even websites. Business owners find this frustrating, but keep in mind that keeping up is important — even vital — to your success. In short, it pleases your customers, saves you time and money, and keeps you well-connected.

As a business in the 21st century, it all boils down to what others see. This means a website that is easy to navigate, SEO, and an active presence in social media. As a company, you need to be visible, and your visibility needs to impress and invite.

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