Use These Golf Lessons When Running Your Business

Sometimes you are presented with seemingly impossible business challenges. Just as on the golf course, you find a way to finish.

by Jordan Fuller

It has often been said that the game of golf is played with a small ball that needs to go into a small hole, with the task being accomplished only by using equipment that isn’t really designed for that purpose. While this is basically true, the same holds true for running a business. While trying to get a business rolling, you quickly grasp that there are no perfect solutions, and typically you are presented with business challenges that are seemingly impossible. But, just as on the golf course, you need to find a way to finish.

DEVELOP A STONG MENTAL GAME

In both business and golf, it’s all about having a strong mental game, and having discipline is equally important to both. In golf, you find yourself in the unique position of being your own referee. You have the ability to call a penalty on yourself for breaking the rules. Likewise, you are responsible for your own play. Cheating or cutting corners is only going to hurt you. Similarly, in business, failing to play fair will almost certainly come back to bite you at some time. Golf is a game built on integrity and honesty. And it will be best to always bring with you your minimalist golf bag so that you are sure enough that all the golf stuff needed to play is inside it. The most successful players understand that. Likewise, the most successful players in business understand that dealing in honesty and integrity are the best methods to achieve success.

 

LEARN FROM THE FEEDBACK AND ADJUST

Golf is a very challenging sport, and one of the benefits of the game is that it provides instant feedback on your performance, and you have the opportunity to correct problems before taking the next shot. There is no perfect strategy. Just the same, moment by moment you are afforded the opportunity to assess your most recent results and figure out what is needed to succeed on the next shot. Similarly, in business, when you make your next decision and see the results, you can adjust on the fly. If your progress is unsatisfactory, you can always take steps to things around. Success, or the beginning of success, is as near as the next business move.
 
All sports provide their own learning moments, and just by its very nature, golf provides a sustained learning experience. Playing two good holes in a row, like having two good quarters of business performance, often can be followed by two bad holes. And that’s where players start to question their abilities and skills. But a player who excels at golf will probably possess an innate desire to hone his skills and will take the trouble to re-learn what once was a winning trait.
 

Long considered the best form of corporate entertainment, golf gives players tremendous networking opportunities. The game is one that can be played by anyone, without regard to age or gender. So whether you’re a young entrepreneur sporting hybrid golf shoes, or a seasoned businessperson preferring a classic wing-tip, teeing off with associates provides plenty of time to talk business. Golf requires a great deal of focus, patience, and abstract thinking to hit a good shot. How you present yourself on the course can give your playing partners a sense of how you’ll react in a business setting.

golf brings business networking opportunities

 

HARD WORK PAYS OFF

Golf is hard work. If you took up the game because it looked fun and you thought it would be easy, you would be setting yourself up for disappointment. Same holds for running a business. The amount of work you put into it will dictate your level of success. Prepare to give a complete effort, identifying a strategy to fix holes in your plans, and then devote the full energy you need for your business.
 

Against All Odds: Thriving in Economic Uncertainty

Your business and economic uncertainty.

Remember the day you opened for business? That feeling you had  – the rush, the excitement, the fear? Remember the first customer? The first day you taught a class? Or, had a client? Or, a patient? Or, a session?

OPEN.
Open for business.

Today, there’s a new challenge we’re faced with in these times of economic uncertainty: Will you remain open, even if the doors temporarily close?

Against All Odds

Is 2020 an actual recession? The verdict is still out, but label or not, it’s a sobering thought, and for many, it’s been a sobering reality. Without a doubt, recessions are hard on most businesses; and if you’re an entrepreneur, this downturn could be the final nail in your startup’s coffin. But recessions don’t automatically have to kill a businesses or even make them suffer; in fact, some companies actually thrive during recession.

If that sounds too good to be true, keep reading. We’ve collected a list of 9 different companies, all from varying times, that have succeeded or even begun right in the middle of a recession. Now, you can study these same recession-busting companies to learn key tips, tricks and transformations to emulate as we journey into the second half of a turbulent year.

Odds Be Damned

Six Companies Started During Economic Uncertainty. Four of Them Thrived Despite of the Downturns.

 

1. GENERAL ELECTRIC

Year Launched: 1892
2019 Revenue: $95.2 Billion

Though officially getting its start years earlier (and survived several smaller recessions during the 1880s), Thomas Edison (and company) launched General Electric right as the nation was heading into the Panic of 1893, a stretch of 16 months when business activity dropped nearly 40% across the nation. Nevertheless, the company persisted and went on to be one of the original 12 companies listed on the Dow Jones Industrial Average in 1896, where it has remained for well over a century.

2. IBM

Year Launched: 1911
2019 Revenue: $77.1 Billion

Launched as the Computing-Tabulating-Recording Company (CTR) by Charles Flint in June of 1911, IBM got its start selling commercial and business machines right in the middle of a two-year-long panic. It wasn’t until 1944 that IBM co-developed its first computer, the Automated Sequence Controlled Calculator (aka Mark I), with Harvard University. It was used by the Navy to calculate gun trajectories and things only went up from there. While industries everywhere saw double-digit declines in activity, CTR was able to not only survive but thrive, eventually changing its name to International Business Machines, and becoming the leader in technology that would support the digital revolution, making billions along the way.

3. WALT DISNEY COMPANY

Year Launched: 1929
2019 Revenue: $69.6 Billion

In 1928, brothers Walt and Roy Disney introduced the world to Mickey Mouse via their short animated feature Steamboat Willie. A year later, in 1929, the duo incorporated Walt Disney Productions right as the nearly 4-year-long Great Depression was getting started. Troubling times be damned, the brothers knew that America needed a smile more than ever, and were able to navigate the challenges of the Depression, growing their business to the point where they could begin work on their first full-length animated feature right after the Depression ended.

Oh, and that feature? A little movie called Snow White and the Seven Dwarves.

4. HYATT HOTELS

Year Launched: 1957
2019 Revenue: $5.0 Billion

Two months into the Recession of 1958, entrepreneur Jay Pritzker purchased the Hyatt House motel near Los Angeles International Airport. Even with business activity and travel slowing during the tough economic times, Pritzker pushed on, opening two additional hotels before the end of the decade. Eventually, this collection would grow to nearly 900 properties, and annual revenues exceeding $5 billion!

5. MICROSOFT

Year Launched: 1975
2019 Revenue: $125.8 Billion

In 1973, an oil crisis coupled with a stock market crash led to a 16-month recession during which the GDP took its worst hit in nearly 20 years. However, this decline did not stop Bill Gates and Paul Allen from developing their new computer software business Microsoft, which launched on April 4, 1975, literally just days after the recession was considered officially over. Within a decade, the company grew substantially and launched an IPO in 1986 that created 3 billionaires and 12,000 millionaires in the process.

6. AIRBNB

Year launched: 2008

This multibillion-dollar business was born in August 2008, when tech entrepreneurs Joe Gebbia and Brian Chesky launched a simple online platform to rent out an air mattress in their apartment in high-rent San Francisco. When the Great Recession hit later that same year, suddenly the need for short-term, low-commitment living quarters exploded exponentially. By March 2009, the site had over 10,000 users and 2,500 listings, and big-name investments started flying in not long after. The rest is history.

7. Amazon

Though not started during an actual recession, Amazon was launched shortly before the dot-com bubble, which itself was soon to burst. Founded by Jeff Bezos in 1994, Amazon made its online debut as a bookstore, eventually adding movies, music, electronics, computer software, and consumer goods. Amazon’s initial public offering took place in 1997 at a price of $18 per share, rising to more than $100 and subsequently dropping to less than $10 after the bubble burst. Like other dotcoms, Amazon’s business plan focused more on brand recognition and less on income, and it did not turn a profit until the fourth quarter of 2001. Today, Amazon trades at over $200 per share, and employs more than 37,000 people with reported net sales of $9.86 billion.

8. Uber

Getting its start in the middle of the Great Recession, Businessmen Travis Kalanick and Garrett Camp founded Uber in 2009 after they couldn’t find a taxi ride on a cold night in Paris.

The rideshare giant has since expanded internationally across various platforms, including food delivery service, bike and scooter share service, and temporary work staffing service. Today they are valued at over $47 billion.

9. Harley Davidson

Harley-Davidson has been through a few cycles. It was founded in Milwaukee in 1903, and within a decade built itself into a global business. It survived the Great Depression by selling to police departments. In 1957, it introduced the Sportster, a sleeker, less expensive alternative to the company’s popular touring bikes and a response to a wave of British imports. The Sportster’s relatively small size made it appealing to women. Its renaissance came in the late 1980s, driven largely by baby boomers’ new affluence. From 1992 to 2007, new-bike sales soared from $278,000 to $1.1 million annually.

That’s Showbiz, Kid

What exactly makes a business a business?
Who starts it? And during economic hardship, who keeps it afloat?

Your business may be impacted, but it is not defined by the circumstances of the world. So what exactly is it that makes a business? Business is made up of the men and women who work tirelessly every single day to make an impact. Your business is you, the everyday entrepreneur with a vision to create, provide and serve. So to you, everyday entrepreneur, now perhaps more than ever, stay strong and remember this: there are people searching for you. Headed your digital direction. Looking for what only you can provide. Searching. Looking. Waiting. Wondering. About you. 

Join us.

Let’s remain open together. And together, we will pull or push – depending on the door before us. And we will thrive.

#AgainstAllOdds #RiseAndThrive #OpenWeStand

Writing Tip: Imagination Matters

Imagination matters, and yet for writers it matters in ways that are not necessarily obvious.

More on the less-than-obvious ways imagination matters in a moment. First let’s talk about rules.

Anyone who makes a living by stringing words together is someone who likely formulates “rules”—self-made, self-imposed rules—for improving his or her own writing. I’m not referring to anything grammatical or mechanical. Those conventional ideas are already established and in wide circulation. I’m referring to rules of my own devising—rules or practices that I have concocted based on my own trials-and-errors and that I feel make my work more effective. Maybe “tips” is a better term here, and if so, fine.

At any rate, I’ve hatched ideas and refined approaches and found ways to crystallize my own personal refinements into “rules” or practices that I have ingrained into my thinking. It becomes second nature to implement these practices in my own writing and to apply them at times to others’ work, as when I’m wearing my editing hat. (Editing visor? No editor wears those translucent green eyeshades anymore, along with the sleeve garters on their upper sleeves, but they were cool in their day. Editors are sometimes a little quirky.)

 

I’m also a collector of writing tips from great writers, and such tips, or even whole lists of tips, are plentifully available on the web. Helpful, too. All of this being so, it came as a surprise to me, decades into my writing life, that I would hit upon an idea, or a “rule,” that I’d not seen in lists of writing tips—an idea that I feel is as good as any other I’ve encountered or cooked up on my own.

Now you’re probably already reflecting on my article title and you’re thinking two thoughts: (1) “Imagination matters” sounds like something that would already be on someone’s list somewhere, and (2) the idea of using one’s imagination is such an obvious directive that it hardly needs saying.

And if were true that what I mean by “imaginative” is “creative,” or “original,” or “fanciful,” then I’d have to agree. But that’s not what I mean by being imaginative. What I’m referring to is the practice of using one’s imagination to envision how one’s words are actually being absorbed by readers—readers who potentially could take away different understandings from the text than the writer intended.

 

IMAGINATION MATTERS: EXPECT THE UNEXPECTED

Seeing—anticipating—such misunderstandings requires imagination. It comes down to seeing words through eyes that are not your eyes—and that’s what requires imagination. But especially so for a writer, someone who already has in mind what he or she is trying to say. That person must mentally set aside all of his or her grasp of “where the story is going” and must imagine what the words actually do say as they unfold to someone who knows nothing of the sort, or who has perhaps different expectations of where the text may lead.

Again, it probably sounds as though I am stating the obvious. I know that it must sound as though I’m merely saying, “We need to think about the reader.” And yes, I am saying that. But I’m trying to say more. Over the years, it has become increasingly obvious to me that the biggest shortcoming in most substandard writing is a lack of awareness. Maybe one could call it a lack of self-awareness. The writer cannot, does not, fully get his mind around the reader’s own likely perceptions of what the writer has written. This is precisely why imagination matters.

It takes imagination, and practice, and concentration, to read a sentence the way that someone who is not you would possibly read it. One must mentally challenge every word choice.

 

Jesse Mullins, editing in his office. Jesse Mullins, editing in his office.

Let’s take an example. I’ll take the first such example I’ve encountered today, in my day’s work. It’s from an article about hiring employees. Here’s the context: the writer was suggesting that a hiring manager should heed the input of, for instance, one of his company’s salespeople when hiring a salesperson, and the input of a controller when hiring a controller, etc. Here is the sentence:

“Watch for the red flags and don’t ignore others’ warnings because, nine times out of ten, you make a poor hiring decision.”

And here (in italics) was my edit, which was fairly simple:

“Watch for the red flags and don’t ignore others’ warnings because, if you do ignore them, then, nine times out of ten, you make a poor hiring decision.”

My point is not about the edit I made. This was an easy and unremarkable edit. My point, rather, has to do with the type of error that we see here. And why this kind of language points up the need for using imagination.

We can easily see that the writer thought he or she was describing a mistake that could lead to a “poor hiring decision.” But nowhere, in that first version, does it indicate that anyone made a mistake. In fact, the reader could infer from the language used that not ignoring others’ warnings is what will lead one to “make a poor hiring decision.” In the strictest sense, the most literal sense, that’s what’s being said.

But that’s clearly an untruth. If one does not ignore warnings, then one is heeding warnings. If one heeds warnings, one is doing the right thing, not the wrong thing. And yet we are told, in so many words, that heeding warnings will cause us to make a “poor hiring decision.” That’s literally what the first sentence said.

I know that someone, right now, is saying I’m overthinking this matter, and overstating this point, and that the “bad” sentence nonetheless supplied enough contextual clues for us to decipher the meaning as it should have been presented. In other words, someone could say no quibble is needed. And I won’t argue that the text is decipherable. I couldn’t write this present exposition if I had not first “deciphered” what I believed the writer was trying to say. But my point here is clarity, and more than just clarity.

I’m trying to springboard from here into a larger idea. There’s another shortcoming in writing of this sort, and it is the uptick in mental activity that is forced upon the reader who must sort out the meanings of a less-than-perfectly-clear writer. Maybe the effort is slight. Mere milliseconds. But just the same, some slight hesitation occurred, and some slight judgment arose: a judgment that this writer is not as precise in his or her phrasing as perhaps he or she could be. Plus, the reader’s thought processes were diverted, if only for a microsecond, from the idea of “making good hiring decisions” to the question of “What is the meaning of these words?” A brief deflection, to be sure, but the reading experience was diminished accordingly. Something slowed down.

And if enough of this sort of shortcoming shows up throughout a document, the effect is significant.

 

 

Imagination matters wRITING TIP: DON’T MAKE THE READER WORK

The point here is not grammar or mechanics. Rather, the point is imagination. It takes an act of imagination to read a sentence as one’s reader might read it, not just as one intends it to be read.

Imagination is mental work. It also requires certain habits of mind that might not come naturally to some people. I’ll go so far as to say that some people are clearly lacking in their powers of imagining how their own writing confronts others.

In some ways, that’s totally understandable, even normal. In some ways, it is rather unorthodox for someone to excel at the kind of scrutiny that we discuss here. As Yuka Igarashi, managing editor at Granta Magazine, wrote in an article published some years ago by The Guardian, “You need to be able [as a writer or editor] to look at words in a way that goes against everything your brain would naturally do when it looks at words.”

Maybe that can’t be helped. It’s just the nature of the game. My point here is not a deep dive into the techniques to which Igarashi alludes. My point is only to say that there’s work to be done, and just knowing that much is a beginning.

The exchange that occurs between a writer and a reader is one that implicitly requires a certain amount of work if it is to succeed. And while it is clear that most of that work rests upon the writer, we cannot ignore the fact that some work falls to the reader. There’s always mental work to be done in the act of understanding someone else’s meaning. So one measure of the effectiveness of writing is the degree to which the reader is spared excessive work.

 

IMAGINATION MATTERS: CHALLENGE YOURSELF

And how does a writer spare the reader excessive work? My suggestion here is that more imagination must be brought to the task. One of the “rules” that I have cooked up for myself is this: as I spin out verbiage, I try my best to read it wrongly. I try to smell out any potential, or latent, meanings—even absurd meanings—that could be derived from the verbiage.

I call this practice “reading to mis-read.” When I’m editing someone else’s prose, or composing my own, I’m always scouring it for words or phrases that could harbor unintended meanings.

This practice really comes down to just the same one I started with: the idea of applying one’s imagination. When I “read to mis-read,” I’m really just trying to imagine some way whereby a reader could take my words in a way I never meant.

And when I find one of those possible mis-readings, I stop and rephrase the content to eliminate (as much as possible) any sort of misunderstanding.

This takes work. And thought. And imagination. Honestly, it takes a lively and fanciful imagination to be able to do this task well. One must envision worlds of possibilities if one is to rule out, or head off, all flawed possibilities.

Do you want to improve your own written communications? Acquire the mental habit of stepping outside of yourself and challenging your own message. Be ever-so-ready to go careening off on a tangent. Comb through the text like a lawyer looking for a loophole. Then, when you find a wayward wording, dropkick it into the Van Allen Belt. Replace it with concrete, compelling, pellucid prose that attains to marbled halls of immortality—or that at least works better.

Written work that refuses to be taken wrong is written work that packs authority. Imagination is the key.

 

For further reading about writing:

Check out the popular article on how to apply the 80/20 Rule of Content Marketing.

Psychology of Social Media, Part 3: How to Be More Shareable

Psychology of Social Media, Part 3 How to Be More Shareable

THE PSYCHOLOGY OF SOCIAL MEDIA PART 3

 

Social media has become one of the most important aspects of digital marketing. Social media has and is monumentally changing the way we interact with others and the way we approach our audience. To really reach your consumers, though, it’s imperative to understand the driving forces behind their digital behavior. Understanding their behavior will give you the insight and the edge on how to be more shareable.

In Part 1 of this series, we dove into the psychological background of the 4 W’s of social media usage: who, what, when and why. In Part 2,  we discussed the 4 basic emotions and explored how tapping into each of them leads to further engagement. This post brings it home by addressing one final query: how to be more shareable. 

The answer comes from studying the interaction between humans and computers themselves.

 

How Understanding the Psychology Behind Human and Computer Interaction Can Make you More Shareable

“Interaction is the essence of all user experiences. It is the conversation between your marketing and your user, and if the conversation is boring, your user will leave and talk to someone more interesting.We must market for the way people behave, not for how we would wish them to behave.” -Donald  Norman

For anyone in marketing, ?an understanding of Human-Computer Interaction (HCI) comes in handy. Exploring the history and trajectory of HCI will enrich your understanding of your audience. It will shape your understanding of the larger ecosystem of human behavior and digital interaction, resulting in powerful marketing success for you and your business.

 

Relational Marketing

Before diving in to discover how to be more shareable, let’s look take a look at the term “relational marketing.” “Relational marketing is a strategy designed to foster customer loyalty, interaction and long-term engagement. It is designed to develop strong connections with customers by providing them with information directly suited to their needs and interests by promoting open communication.”  It stands to reason, then, that before we can understand human-computer interaction, we must understand our interactions with each other.

 

3 Types of Human Relationships

A base level crash course 

Ben McAllister and Kate Canales, two leaders in brand strategy and social media, broke down the 3 basic types of human relationships:

  1. Authority Relationships: Power-driven, like employers/employee and parents/kids.
  2. Exchange Relationships: Relationships of equal give and take, lasting as long as both parties are willing, and usually held together via incentives.
  3. Communal Relationships: The kind of relationship between true friends, without bribes or power. These relationships stand on trust and are “propelled along by deep-rooted goodwill and shared common ground” (Imglance).
3 Types of Human Relationships

 

Historically, social media marketing has been geared towards exchange relationships. Research shows, however, that 67% of people who like a page on Facebook only did so to become eligible for offers. This proves that an exchange type relationships does not build loyalty or create true relationship, and shouldn’t be our sole target when marketing to our audience.

As McAllister and Canales discussed, by forming communal relationships, you build trust and gain a lifetime of loyalty from your audience.

Consider a large archery target: aiming for the outside edges of the target is like marketing for an exchange relationship. Shooting for numbers leaves the people on the fringe, easily won-over by the next business that offers an incentive for a Facebook like. Instead, aim straight for the bullseye- marketing at people vs. the numbers. The humanity that runs through each of us–that is the bull’s-eye. 

 

Human/Computer Interaction (HCI)

Taking all of this a step further, let’s gravitate towards the digital aspect of our marketing in order to use its impact to our advantage.

Why is Social Media Easier than Face-to-Face Contact?

Science has found that most of us find it easier to navigate our human interactions with others on our devices rather than face to face. But why? Let’s break it down.

Our brains gather emotional data in every human interaction. This data is based on facial expressions, tone of voice, and other subconscious clues. The data informs our assumptions and affects our experience in an interaction. When a person proposes an idea, we can’t help but to speculate motive. It’s a natural leap that we deduce from the data we are given. Conversely, though, we assume that computers have no ulterior motive or hidden agenda. We take a computer’s numbers, schematics and proposition at face value. Thus, our interactions with computers tends to be easier than with other humans, which leads us to trust computers more readily than people. So although we may be unaware of why it so often feels easier to interact through a computer (particularly when we are feeling tired or drained), the conclusion is clear – “a computer does not require cognitive or emotional involvement, making our interaction and ultimate trust of it, much easier“. 

For digital marketing, this baseline trust is the sweet spot. It’s the perfect springboard for designing strategies that build lasting relationships with your audience.

 

Using Science and HCI to discover how to Be More Shareable

How Understanding the Driving Forces Behind Human Interaction Can Lead to Shareable and Viral Content

Marketers, meet the Temporal Parietal Junction (TPJ). This handy little area of the brain is what drives information sharing. Its activation connects us to the thoughts of others and compels us to feel empathy. Researchers at UCLA concluded that what drives us to share, and what ultimately leads to virality, comes from our TPJs going into overdrive. It’s not the raw visual appeal of an idea or an image that causes individuals to share, but rather how the individual perceived others might enjoy the idea or image in front of them.

“We’re wired to want to share information with other people. I think that is a profound statement about the social nature of our minds. Good ideas turn on the mentalizing system[…] They make us want to tell other people.” –Matthew Lieberman, UCLA

This goes hand-in-hand with pscyhologist Robert Cialdini’s principle of social proof, which maintains that when a person is uncertain about how to behave, he/she will look to others and behave similarly. Whether the behavior is morally good or bad, people are more likely to fall in line with it, or assume the behavior is okay, based on other people behaving that way.

Social media sharing, and in particular content that goes viral, all seem to be motivated from one or both of these ideas. People share what they believe others will approve of or find helpful, enjoyable and shareable.

 

SUMMARIZING HOW TO BE MORE SHAREABLE

For continued success, not every company needs a post to become a viral trend. But you definitely want your brand to become a top-share in your target audience. Stimulating the TPJ in your audience requires the discovery of what drives, motivates, and moves them. This reason is why some successful advertising campaigns seem to have little to do with the actual product. They play on pop culture, off-the-wall humor, and celebrities to capture the audience’s attention. So tap into what your target loves to share and discuss, then form your marketing strategy around it. Who knows? The next viral trend could come from you!

Psychology of Social Media Part 2: Engagement and the 4 Basic Emotions

Psychology of Social Media Part 2: Engagement and the 4 Basic Emotions

No doubt, the majority of you reading this article have a social platform of some kind. It’s no secret that social media is a mainstay in the world! It is a huge part of the very essence of our daily lives. We live and breathe it and focus much of our lives around it. Despite that, there are still some businesses on the fence about utilizing it. The truth is, many still don’t quite understand just exactly how to tap into the social media goldmine on a business scale and utilize emotions to drive customers to their doors. But with over three billion people using social media around the world, if you’re not taking advantage of it, you’re missing out on a fast, inexpensive, and effective way to reach almost half the world’s population.

In part 1 of our series, we dove into the psychology behind the who, what, when and why’s of social media. It’s time now to look at how.

The Psychology of Social Media Part 2:

How to Utilize the 4 Basic Emotions to become More Engaging

“Just because you’ve got the emotional range of a teaspoon doesn’t mean we all have,” an angry Hermione tells Ron in a heated Harry Potter and the Order of the Phoenix moment.

Actually though, we all might have. Research from the Institute of Neuroscience and Psychology at the University of Glasgow says the range of human emotion may be a little closer to that of a teaspoon than previously thought. The Glasgow scientists studied people’s facial expressions, and the emotions they signal, by showing people computer-generated facial animations. When broken down, they found that there are just 4 basic emotions of human behavior.

Teaspoons of Emotion

The word “emotion” itself comes from the Latin word emoverewhich literally means “to move”.  Though there may be only 4 root emotions, these emotions move us to do unexpected things. And when it comes to social media, you can use these emotions to move your audience right to your door.

The 4 Basic Human Emotions

Happiness, Sadness, Fear & Anger

Obviously there are way more emotions than just these basic 4. The basal quartet, though, functions almost like building blocks, with more complex emotions being blends of the 4 basic ones.

Wheel-Diagram-of-Emotions

These more complex emotions are often referred to as secondary, with the big 4 being our primaries. These primary emotions are the most significant and are the ones we as marketers should tap into the most. Let’s take a look at each of the 4 basics, at how they drive us to surprising actions and most importantly, how you can use them to your business’s advantage.

Brand-LoyaltyBasic Emotion 1: Happiness

Housed within the pre-frontal cortex of the brain, happiness isn’t something we like to keep to ourselves. Based upon a prolific study by Donald Winnicott, science proved that joy increases when shared with others. Touch on those happy vibes in your social media, and your business will thank you! The University of Pennsylvania found that articles evoking positive and happy emotional tones are more likely to go viral than those that don’t.

Promote-TrustBasic Emotion 2: Sadness

Sadness evokes feelings of empathy. As we experience feelings of empathy, our brains produce the hormone oxytocin. This hormone is the promoter of connection and empathetic drive that plays a huge part in the development of trust. From a marketing standpoint, this is why advertisers choose babies and puppies for things like phone commercials. Though neither babies nor puppies directly relate to cell phones, the use of them stimulates an area in our brain that promotes empathy and trust.  When selecting your own imagery, select images that will prompt empathy-driving elements to aid in building trust in both your product and in your brand.

Basic Emotion 3: Fear

A study in the Journal of Consumer Research illustrated that individuals who felt fear and surprise during a film-based research experiment felt a greater association with a present brand than individuals who felt emotions of happiness and sadness (buffersocial.com). The conclusion of the study found that when we feel fear, we look for something to cling to. Broken down, the findings make perfect sense. People’s go-to response when they’re surprised or fearful is to reach out to others around them. This is why we look around the room and exclaim “Oh my goodness!” or “Wow!” or “Did you see that?” when something frightening happens.

So how does this apply to you? The study concluded that if fear or surprise are evoked through a brand, consumers transfer the emotional need for shared attachment onto the brand itself, driving action and resulting in brand trust.

And-Be-The-SolutionBasic Emotion 4Anger

Even though positive emotions have a greater effect on us than negative ones, negative emotions are not free from making a lasting impression. The cool thing about anger is that the secondary emotion derived from it is stubbornness. Anger forces your audience to dig into their stance about whatever issue is on the table. Tap into this emotion by researching the market for your particular business. It won’t take long to find out what is possibly irking consumers about your field. For example, if you own a roofing company, do some online research or ask around to find out what bothers people most about roof installation. You might find that people think the process is too noisy or too lengthy or too costly. Make your business stand out by speaking to one of these specific frustrations and be the solution. This taps into the stubborn elements connected with the frustration, yet shows why your brand is a better choice than all the others.

Putting It All Together

Engaging Your Audience Through Emotional Triggers

Web Marketing Today suggests that social media success comes from engagement even more than exposure. Understanding the 4 emotions and how they affect our engagement can transform how you use social media for business. Engagement through social media isn’t as complex as you might think. Take a tip from French novelist Marcel Proust. He reminds us that “The voyage of discovery is not in seeking new landscapes but in having new eyes.” Look at digital marketing with new eyes. Discover what makes your story worth telling and engage.

Read more…

Head on over to read our last post of the series for one final how question, and learn how to use the psychology behind social media to be more shareable. Click here!

The Psychology of Social Media, Part 1: The Phenomenon

The Psychology of Social Media, Part 1 The Phenomenon

At its core, social media isn’t as much about technology as it is about people and what makes their minds work. The psychological connection between social media and marketing is critical–perhaps even more than previously thought.

(This is part 1 of 3 in our Psychology of Social Media series.)

It’s a lazy Sunday afternoon and you’re settling in for some much-needed social media downtime. First, you open Facebook to browse the latest updates from friends and family, then head over to Instagram for some visual inspo. Finally, you end on Pinterest, where your eyes eagerly devour the newest trends and enough delicious recipes to last for months. It’s relaxing, inspiring, and visually stimulating. But is that all?

With each trip down social media lane, you take away something more than eye candy: behind each interchange is a story. We don’t merely post fashion trends, recipes, and photos– we post connections.

But who are the players posting these connections? What platforms are they using? When are they using them and, most importantly, why? And how can you, as a business owner, use social media to your advantage? Let’s take a journey into the psychology of social media. The importance of finding out what governs your audience has limitless value to the prosperity of your business.

The Who, What, When and Why

Who

The Key Players Using Social Media

Data tells us age, gender, and location for the people who tend to use each social media platform, as well as the percentage of people who use social media as a whole.

As you can see, almost 80% of people in the United States use some form of social media. On a global level, the number of worldwide social media users reached 2.34 billion this year and is expected to grow to some 2.95 billion by 2020. Knowing how many people use social media is a powerful indicator of the tremendous influence it has in our day to day life.

What

What social platforms are most utilized?

To communicate and socialize are some of the defining characteristics of us humans. What social platforms do we communicate on the most?

Instagram has jumped ahead to be the third most popular platform with an ever expanding lead over Pinterest, Snapchat, LinkedIn, and Twitter. Continuing to lead the pack, though, are YouTube and Facebook.

When

When are people using social platforms the most?

This answer isn’t quite as cut and dry as the others. When often depends on the platform being used.

You can guarantee, though, that at any point during any given day, someone is posting something on some social platform. Just take a look at what happens every single minute on the internet! Social truly never sleeps.

The Big Why

Why are we so hooked?

Social media is so much more than mindless distraction. It is a world within a world indicative of our innate needs to exchange ideas, express ourselves and make connections. Social media reconnects us to an essential part of ourselves and to the elemental roots of what really makes us tick. Let’s dive deeper into the psychology behind 4 essential “why’s” that drive our social media usage.

1. Why is social media so addictive?

As Psychology Today reminds us, humanity was a race of hunters and gatherers until around 10,000 years ago. Humans spent 99% of their million years on earth doing just that – hunting and gathering (Gray, Psychology Today). It stands to reason that our basic instincts are still shaped from this way of life. Though the times of foraging are long past, our impulse to act on these intrinsic needs is very much intact. As simplistic as it may seem, having platforms at our fingertips like Facebook and Pinterest activates sub-conscious impulses that result in an emotional buzz-like satisfaction. Searching and finding on social media is like finding a deer and bringing it home.

Business Takeaway: Each of us instinctively wants to hunt, gather and track… something. So give your audience something to discover.

2. Why are we tethered to our devices?

I don’t think any of us would deny that our culture is obsessed with getting instant results. (A line at the bank? *eye roll*!) Social media is the perfect answer to our “now now now” society. It allows us to skip waiting by getting everything we want at the click (or swipe) of a device. This is perhaps the reason we jump at every ping, ding, jingle and whistle our devices make.

Given constant stimulation fulfills some of our most basic needs. But more than that – what urges us to instantly check our devices the moment we hear a techno chirp is the allure of knowing who wants to interact with us. Our devices keep our minds constantly stimulated while simultaneously gratifying us with the ability to be heard and feel needed.

TIP!

For business to initiate stronger connections with a target audience, follow these guidelines:

– Respond to comments, tweets, and any connections people make on your business social media platforms.
– Jump into conversations where you can add value — just don’t get spammy!
– Stimulate your consumer base through your own content.
 Pay attention to your target audience’s content and use that as a connection base.

Business Takeaway: At our core, everyone desires connection and contribution. Remember, we all love attention!

3. Why is social media so appealing?

Lets get back to the basics. From birth, we are born as emotional beings whose state of mind is typically first demonstrated through facial expressions, followed by verbal expression. This demonstrates the basic core need for emotional expression. Emotional expression has a new outlet, though, and its name is social media. Dr. Paul Ekman, a leading figure in social psychology, suggests that there are 6 basic universal emotions regardless of language or culture. This theory has recently been whittled down to 4 basic emotions, and research is finding that social media taps into each of them (sci-news.com).

For years, social media has been a premier way to touch, tap into, and share moods across a broad range of topics. It might surprise you to discover how interconnected emotional outlets of social expression and business marketing really are. Here’s what researchers found: through data analysis of the IPA dataBank, case studies from 1,400 successful advertising campaigns revealed that campaigns with an emotional content performed almost twice as well.

Business Takeaway: Get emotional!

4. Why are we drawn to some things more than others?

I know we’ve all heard the expression that content is king. Though there is some truth to that statement, science has found that emotion is even more contagious than content! Positive emotion tends to be the driving force behind the majority of things that go viral. Psychology Today found that negative posts on social media resulted in only 1 re-share, but positive posts gained an average of 4 or more! It’s not only a positive message, but a positive emotional connection that is important. For example, a smiley face is happy, but lacks the emotional trigger of a video of a baby giggling hysterically. Tap into both.

Business Takeaway: Keeping messages positive and funny will give you greater impact and expand your viewing audience.

Request more infoBreaking It Down: What does it all mean?

The psychological component is behind every social platform. Allow it to inform your digital marketing with understanding and insight into what motivates every like, share or retweet.

So return back to your lazy Sunday. As you browse each social platform, see each with new eyes. See that behind each face, each filtered photo, and the visual eye candy, there is a narrative. Notice why you like or share one image or idea over another. It’s evident that each of us are sharing much more than a video or an image; we’re sharing the emotional connection that valuable content creates.

Read more…

In Parts 2-3, we dive into the last question remaining: how. With a new understanding behind the who, what, when and why’s of social media, we take a deeper look at how the psychology behind social media can cultivate your business and take it to new heights. Click here for part 2!

SEO is a “Long Game”: A 5-Step Process for Success

SEO is a 'Long Game' - A 5-Step Process for Success

Using SEO Experience to Develop a Proven Process

Jemully Media began in 2011. Over the years, our agency has employed writers who have not only produced content marketing for our clients, but they have also treated our own agency as one of our clients. Unlike the oft-neglected cobbler’s children, we take pride in the application of the very same SEO process that we prescribe to our clients. The results are exciting! And, we are able to use our own success as a case study.

To date, our team has published hundreds of blog posts on nearly every marketing topic under the sun. Tips for using various social media platforms have been shared; best practices for website creation and SEO have been discussed. Likewise, various industry trends have been dissected. Oddities like marketing lessons gleaned from the Pumpkin Spice Latte phenomenon, the correct pronunciation of “GIF,” and our staff reading list have been published.

In conclusion, all of this writing serves the purpose. The articles provide a useful repository of marketing knowledge that sets us apart. Our content differentiates us from our competition, in the eyes of Google, with prospective clients, and with our readers at large.

 

Our SEO process positions brand authority

Through the years, we’ve refined a core 5-step SEO process that works well. Admittedly, a deep dive into SEO and its ever-changing criterion takes much more than 5 steps. Google has a list of 200 factors it weighs against a site for ranking. And its mid-2018 guide to determining search quality rating is more than 160 pages long. However, this handful of actions we focus on, if they are repeated over time, will deliver success with a sound footing from which you can submerge yourself in some of the more sophisticated SEO actions.

As to our system. Not only does it position our website as a marketing resource, but it also brings our small West Texas agency clients from coast-to-coast across the United States. As a bonus, we’ve had a couple of internationals as well.

 

The tangible impact of a good SEO process

Because we apply the strategic SEO process we developed, our organic traffic is high. Consequently, we no longer have to spend our marketing dollars on PPC campaigns to maintain our lead generation. This is our proven case study. Above all, this is our best recommendation. Similarly, it is evidence that if all the pieces of the process are employed, they work.

Unfortunately, when they look at the process, business owners often choose to just pick “this piece” of the process, or they choose only “that piece” of the process. Then, they hope for the same successful results. Their efforts fail. Why? Because success requires all the pieces to work together, in tandem and in balanced harmony. 

 

Success and savings

As a result, when you gain solid page rank on Google, you save on the advertising expenses and reduce your paid advertising on Google and social media. For anyone who has invested in pay-per-click advertising, you know the significant savings this brings. This is the power of a sound SEO process that adheres to best practices. 

 

Steady growth from the SEO long game.

This Google Analytics graph shows the steady growth in traffic our website has experienced since mid-2016. First, let me point out that in the early going of your SEO process, Google Adwords and paid social media advertising may be important tools to employ for your industry.  As you can see from the chart below, there are spikes of traffic during the times we increased our ad campaigns. 

 

Jemully Media has invested in SEO to grow our website traffic and save on paid advertising dollars.

 

You will also note that by the Fall of 2017, our organic content had gained enough traction that we were able to stop spending large amounts of funds on our paid ads. Then, we were able to invest even more heavily in writing content.

Pro Tip: The content we develop for ourselves (and that we develop for our clients, if they avail themselves of that service) serves two key purposes. One purpose is to write to generate general organic traffic. These pieces can be fun or editorial pieces that are loosely related to your industry. The other purpose is to write content that helps your potential customers. This content will generate targeted traffic that produces business leads. Together, these two kinds of content continue to increase our website traffic, return high Google page rank, and deliver new customers to our door. If you will apply all five steps of this SEO process, you can achieve similar results for your business.

Read on for a step-by-step guide to playing the “long game” that SEO requires and setting yourself up to reap these benefits for your own company’s website.

 

The 5-Step SEO Process: How to Play the Long Game

Let’s say you’ve got a website that is not showing up well on Google. Maybe you’ve got a brand-new website. Or maybe your business has had a website for a while, but you don’t have good page rank. You’re thinking… “What’s the quickest way for me to grab the number one spot on Google for my most relevant keywords?” If that is the question you are asking yourself, let me impress upon you that there is not a quick SEO / keyword formula to get your site to appear on the first page of Google’s search results. In addition, if you have been told there is a shortcut to good organic page rank, then you have been misled. SEO is a long game that takes time, effort, and strategic planning. But, you will discover that the results are well worth the investment.

 

The fact is, SEO is the opposite of a quick solution. SEO is an on-going process that bears fruit over time. The process starts with a decision to commit to investing in your business for the long haul (something you, of course, want to do). Then, you engage in a process that does not end.

 

 

Step One: Know Your Keywords

To begin, step one is to make a list of all the relevant and desired keywords (KWs) that you would eventually like to rank well for. If possible, rank these by how relevant they are to your individual business. For example, any keyword or phrase that includes your company/website name, and/or perhaps your specialty and location would be extremely specific and relevant to you. This type of list, ranked by relevance, doubles as a list of the easiest keywords for you to rank well for.

Pro Tip: This is the place to start. There will be other keywords that you’d like to rank for, but it’s important to start with the KWs holding the most specific relevance to you (i.e., the easiest ones to rank for).

It can take up to a week for search engines, like Google, to index your website, but within the week, you stand a good chance to begin appearing on the first couple of pages in the search engine results (SERP) for searches that are uber-specific to your site.

 

 

Step Two: Basic On-Page Optimization

Step two is to make sure your site has excellent on-page SEO. This means your page titles, URL, metadata, images, etc., are all optimized on every page of your website. Each page should be optimized for one of your most essential keywords. This is actually not difficult if you are a good writer and you know the key elements to optimize. 

Pro Tip: Some of the key elements of on-page SEO include how the content is written. Keep your paragraph length under 150 words. Then, keep most of your sentences to less than 20 words. Weave the related keyphrases into your content so the message flows naturally. Keep the voice active and use transition words frequently.

Back to your ranked list… Once you are showing up on SERPs for basic searches (like your company name), you have a baseline.

 

 

Step Three: on-going Content Creation

Step three should be executed concurrently with step four. Focus this phase of your optimization efforts on a very small number of things you do best. In the early stages of your site’s operation, you may be looking for ways to increase your site’s content offerings and overall footprint. Depending on your business and goals, this principled expansion of your website may come in the form of blog posts, new services pages, FAQs, or a combination of these and other types of content.

 

Write to benefit your industry. Write naturally.

This is the time and place to begin systematically creating content optimized for those more specific KWs in your industry. Take time to develop readable and sharable content that is educational, informative, and even entertaining for your audience. Do not be afraid to establish a point of view that will set you apart.

As you write, incorporate keyword groups, lumping together KWs, phrases, and close variations that can all work together on a single post. Given the limits of metadata, you can only truly optimize each page for one KW. The key is to include these words in a way that makes sense to readers. You may be trying to please Google, but Google is trying to please readers. Google’s goals are all about reader service in the end. Therefore, write naturally.

 

Keep writing to lay a foundation of content.

In time, search engines and internet users alike will gradually begin to associate your site with all of the well-written and KW-rich content on your pages. Eventually, your site will be seen as an authority on your subject matter. This is one of your goals. Laying this sturdy foundation takes time. Therefore, writing fresh content on industry-related subjects will pay off in the SEO long game. It does not happen all at once. And, the span of time will be different based on for each industry.

Pro Tip: After you address most of the important topics in your industry, you can begin to write additional, more in-depth content on each of the subjects. This is a good place to be because you’ve laid the foundation of a website that can address as many tentacles of your field as you care to. Once you’ve established this breadth, anything you add in your continued content marketing efforts will bolster your depth.

 

Step Four: Persistence

Step four is to remember that good, impactful SEO takes time and discipline. To bridge the gap between humble beginnings and becoming established, enhance your content development by deploying pay-per-click (PPC) campaigns. For example, invest in some occasional paid ads to get in front of a new audience.

PPC should not be mistaken for SEO. However, PPC it is a complementary component. It essentially lets you buy your way to the first page of results while you build your website’s valuable content resources.

 

Landing Pages

A strong PPC campaign starts with a strong website. If you are going to start paying for clicks, then your ad must link to a strong landing page. For some, your home page says it all. For others, you want to promote a specific blog post or services page. Invest the necessary time to create a well-conceived landing page for your ad traffic to land on.

The landing page should meet and exceed the expectation created by your ad. If your ad promises one thing, and your landing page communicates another message, then your money is not well spent. You will only be throwing away your ad budget and driving up your bounce rate. There should be no dissonance between your ad and its landing page.

 

PPC is not SEO

Potential pitfalls aside, PPC advertising has many virtues. Again, it is not to be confused with actual SEO, but PPC, especially Google AdWords, does allow you to bid for whatever ad placement you like. Through bid optimization, you can be sure to snag the top ad spot. Or, you can simply bid high enough to land somewhere in the top 2 or 3 slots.

Pro Tip: Paid ads only display in the areas Google has designated for ads. And, they are labeled as “ads.” The ads do not appear among the 10 organic results per page. Some users will not click the ads. They prefer to click the unpaid results from the organic list. Organic placement must be earned. It cannot be bought.

 

Step Five: Build Links, Analyze, Repeat

Link building is the process of getting your content out on the web and linking readers back to your website. If you have a lot of content, then you have the opportunity to share it across all of your social media platforms. Another important tactic in link building is to repurpose your content in email marketing campaigns. These external links drive traffic back to your website. And, the social media and email marketing give readers easy ways to spread your content around the web to others.

These and other link building techniques are key components in Google’s eyes. The question Google’s page rank algorithm seems to ask is, “are people sharing and talking about this site’s content?” If so, this indicates a site that has more potential value to a reader than a site that is not dynamic and engaging readers.

A website of relative breadth and depth is designed to attract readers. Many readers will be repeat visitors who remain on the site longer and read multiple articles in each session. These people are either potential customers or likely to recommend you to their friends. You might consider them fans. Engage with them when possible.

Pro Tip: Keep an eye on your website’s analytics. Watch which content is working the best. Equip yourself to make data-driven decisions about future writing topics. The more content you have, the more data you have to guide you.

 

Persistence is the key to a successful set process.

Keep your content machine running at all times. You don’t have to publish daily or even weekly. Jemully has averaged just under 2+ posts per month dating back to the beginning of the company. Sometimes you post more frequently, sometimes less. You only need to publish often enough to keep in touch with your readers.

Pro Tip: Stick with your strategy. Utilize all the steps in the SEO process. You will be able to scale back your paid advertising spend. Then, you will have the flexibility to reinvest the ad dollars into your business in other ways. You can create richer content and/or strategically boost specific posts on social media. 

This is the path that Jemully has taken, and the results speak for themselves. It is also the path that we recommend to clients. Get serious about content marketing. Be your own media. Create and expand your brand’s persona and expertise through thoughtful content generation. It’s something we’ve been saying for years, but content marketing and SEO are intertwined more than ever before.

 

Connecting the Dots Between Psychology and Font Selection

psychology font selection

It takes less than two-tenths of a second for an online visitor to form a first opinion about your website and your brand. The psychological reason that an impression is communicated so quickly is that good design has a mood and a personality. Subsequently, fonts, as part of your design, express them with non-verbal cues. This is where you can benefit from the application of psychology to your website font selection. 

So let’s play a game.

Of the fonts above, which is better for a fitness class, for a board game, and for makeup?

Ten to one odds you chose C, A, then B.

But why?

They just FELT right, didn’t they?

Fonts also have their own unique personalities, as different fonts have been designed for different purposes. But how do you know which font is right for your own brand? Something conventional? Bold? Quirky? Your font choices will undoubtedly influence your audience’s expectations, so making the right choice is crucial.

Let’s take a look at how typefaces hack our brains and how you can hack its code, influence more people, and take your brand to new heights.

 


INTERSECTION OF PURPOSE & PERSONALITY

In the intersecting worlds of marketing and design, the first thing to know is that there’s purpose behind each font style. Interestingly enough, they intersect to the degree that each has their own personality. A study conducted in 2006 at Wichita State University looked at the personality traits people associated with different fonts. They asked participants to rate the personality of 20 fonts using 15 adjectives.

The results? More basic fonts, such as Arial and Courier New, were considered “stable” and “mature” as well as “unimaginative” and “conformist.” In contrast, other fonts like Kirsten and Comic Sans were considered “happy,” “youthful,” and “casual.”

Here are the top three fonts for each descriptive word:

 

THE RIGHT FONT IS VITAL TO YOUR BRAND

See how vital the right font is to your brand’s overall message and success?

Go back and look at the traits given to the fonts in the chart. Notice something? Every trait is an adjective that describes stimuli outside of the font world. THAT’S THE KEY! Fonts share visual characteristics from the real world. You can harness that key and employ the psychology in font selection.

What’s the first lesson in choosing a font for your brand? If you want to choose an appropriate font, choose a font that visually resembles your context.

 

NARROWING IT DOWN: THE SIX MAJOR FONT FAMILIES

Though the list of fonts may seem endless, there are actually only six main font categories, each having a distinct personality of their own:

  • Serif
  • Sans Serif
  • Decorative
  • Headline
  • Handwritten
  • Modern

All fonts fall under the umbrella of one of these six, so choosing the right one for your brand isn’t as complex as you might think. First, identify which of the six styles fits your brand or company best, then choose a typeface within that family for the perfect fit.

 

Font Families 1&2: Serif and Sans Serif

Serifs are those little embellishments that make fonts feel a little more traditional and respectable. Here’s a dictionary definition of “serif”: a slight projection finishing off a stroke of a letter in certain typefaces. In the “D” of DejaVu, below, notice the little projections, top and bottom, on the left side of the letter. Those are serifs. The capital “V” in the same word has two little bars that cap the top extremities of the “V.” Those flourishes are serifs. Designers of lengthy documents, such as books, generally favor serif types because they are believed to aid in readability.

Meanwhile, Sans Serif fonts, defined by their lack of serif embellishments, are generally more minimalist and straightforward.

 

Font Type 3: Decorative

Decorative fonts tend to be quirky, creative, and fun! These are used to add flair to a design and to evoke a specific mood or vibe.

 

 

Font Type 4: Headline

Headline fonts are meant to grab your attention. They are weighty, bold, and dramatic. And ideal for, of course, headers.

 

 

Font Type 5: Handwritten

Handwritten fonts are pretty self-explanatory. They’re fonts that look like they’re written by hand, which gives a personal, fancy touch.

 

 

Font Type 6: Modern

Modern fonts look clean and straight, with sleek, efficient lines that give the impression of forward thinking.

 

Furthermore, whether or not we realize it, design plays a huge role in how we perceive the value of a product. From books, to snacks, to beauty products, and even groceries, the power is often in the packaging.

Okay, as a result, we see fonts definitely play a role in what we buy and what brands we tend to favor. But surely there are some areas that are off limits to typographical brain hacking… right? Wrong!

 

LIGHTS, CAMERA, FONT SELECTION:

What Netflix Teaches Us About Fonts

For that reason, you will notice that even Netflix has a firm understanding of a font’s power and its ability steer people along a certain trajectory. Whether we realize it or not, one of Netflix’s main tools to grab our attention is its choice of fonts. Just take a look through Netflix’s menu and you’ll see dozens of different fonts, each one designed to give you a specific feel that’s consistent with the branding of that particular show or movie.

 With that said, the next time you’re browsing Netflix’s selection, take a few minutes to examine the fonts used for each option—it might help you find your next favorite show!

 

FROM “NETFLIX AND CHILL” TO KEEPING IT REAL:

How to pick the best fonts for your marketing designs

Though there are only six main font families, there are still a ton of fonts to choose from. It can be difficult to know where to start when picking your own. Just remember the mnemonic TAPET, and you’ll be sure to hit a home run with whatever selection you choose: Target Audience (TA), Pairing (P), Emotions (E), and Trends (T).

 

Psychology, fonts, and your Target Audience

Whenever you create content for your brand, it’s important to consider who the content is for. Think about the solutions your audience desires. In addition, consider their expectations. Then conclude, what might they be looking for from a company, service, or product like yours?

For example, would it make sense for an insurance company to use a quirky decorative font? Probably not.

Instead, people will be expecting more standard, classic fonts that convey a sense of efficiency and trustworthiness. 

PAIRING

When landing on a font pairing, always pair a decorative header font with a nice, easy-to-read body font. The header should grab your audience’s attention while your body text should be easy to read.

EMOTIONS

Furthermore, it is wise to consider what emotion you want your design to evoke. Fonts have a unique and subtle psychological way of eliciting an emotional response from readers. The emotion a font evokes often has to do with the shape of the letters and our associations with those shapes.

Consider this:

If you had to choose which font seems happier, which one would you select?

Option 2, right?

Now choose which of these fonts seems more trustworthy:

Probably, not the playful font used in the first example.

As you can see, your font choice has a surprisingly big impact on how your audience perceives you.

 

Trends in Your Industry

When choosing your font, a good way to start is to look at typography trends. Also, learn how your competitors are designing their branded content. What kind of impressions do they make in logos, ads, and social media content? Then, once you have an idea of what other brands in your industry are doing, you can look for opportunities to stand out from the pack.

 

PUTTING PEN TO PAGE

Font psychology isn’t an exact science, but brand identity begins (or dies) with font selection. Harness what you know about your brand and your consumers in such a powerful way that your selected font becomes your brand’s visual figurehead, launching you into the next hemisphere of success.

In conclusion, when choosing your font, a good way to start is to look at typography trends and how your competitors are designing their branded content. What kind of impression do they make in logos, ads, and social media content? Once you have an idea of what other brands in your industry are doing, you can look for opportunities to stand out from the pack.

The world is your oyster. And with the right font – it’s yours for the taking.

 

Interested in more on this topic of psychology? 

Check out these articles about psychology and marketing.

Facebook Likes or Follows: Which is More Important?

Have you ever noticed that Facebook keeps a count of likes and a count of follows on your business page? Yes? Well, we noticed it too, and so we set out to uncover the difference between the two.

Facebook likes vs. follows

When someone (a personal Faccebook account or another business account) “likes” your business page on Facebook, this means they automatically default to following it as well. When your Facebook business page is followed, whatever you post on your page will be seen by those followers on their personal Facebook feeds. Now here’s the catch. A user who has liked your Facebook business page can choose to “unfollow” the page. But, don’t worry, an “unfollow” is not equivalent to an “unlike.”

Unfollows are not unlikes

Think of it this way: when you “friend” someone on a personal Facebook account, and then get annoyed by their daily lunch updates and unsolicited political views, you can choose to unfollow them while remaining friends with them. Unfollowing them simply means their posts will no longer appear on your personal feed. (What a relief.)

This same concept applies when someone unfollows a Facebook business page. Anyone who has liked your page can choose to unfollow you but will remain “liking” the page. In other words, your page will still register the like, but the account will not see the content that your business posts in their feed.

As one source puts it, “Likes are good but followers are better. Likes increase numbers but followers mean content consumption.”

 

What does this mean for my business?

If your page has far more likes than follows, this means that a significant proportion of your followers have opted out of viewing your posts. That being the case, you should evaluate the content you’re producing to determine the cause for this decline in follows. It’s very easy for someone who’s liked your page to change their following status.

User choices for viewing your business content.

Users, both personal and business Facebook accounts, have a choice as to whether or not they see your content in their feeds and how often they see it. They can choose:

  • to see your posts atop their feed
  • to see your posts in real time as they stream naturally
  • to unfollow you and not see your posts at all.

Accounts who have liked your page also have the option to turn off their notifications for your page altogether, which is of course not what you want. So your awareness of how your “likes” relate to your “follows” can be a tool you can use to your advantage. This awareness allows you to gauge the effectiveness of the content you create. Check your like-to-follow ratio and then make adjustments accordingly.